Facebook Revamps Its Help Center
NEW YORK (AP) — Facebook has redesigned its help center to make it easier to navigate and find what you need help with on the site or its mobile applications.
Though it’s only fully accessible on Facebook’s website, the new help center was designed to look and feel more like a mobile app, says Terry Guo, product manager at the Menlo Park, Calif.-based social media company.
Instead of loading individual Web pages for new topics, for example, topics and answers to questions slide in and out when you click on them, which is faster.
The new help center will appear on users’ pages Tuesday. Users will see large icons representing six main topics, such as privacy basics, reporting problems or learning more about Timeline, the new profile page on Facebook.