Reporting Kurtis Ming
Holiday shopping means holiday deals. But what happens if your online store doesn’t deliver? An Elk Grove shopper called Kurtis after her TV order was canceled. Carol George got a refund from Amazon, but she wanted the TV, which now has gone up in price.
“Of course, I’m very angry,” said George.
She capitalized on a Thanksgiving night discount on a 60-inch TV. But a few days later, Amazon emailed with the bad news.
“The TV was lost in transit and that they were sorry for the inconvenience, that they would be crediting my credit card,” said George.
She called Amazon, asking to reorder the TV at the same price, but she says they told her, they’re out of stock. A third-party company was selling the TV on Amazon, but for $400 more.
“I cannot believe a company like Amazon, as large as they are, would not have another TV to give a customer,” said George.
George says she chose Amazon over other retailers offering the same Thanksgiving deal.
“It did not follow through on what it promised,” said Consumer Attorney Gerry Goldsholle.
Goldsholle says a company canceling your order, forcing you to pay more for the same product violates California’s unfair competition law.
“Not honoring the prices you offer would be one of those examples of a dishonest and deceptive act and practice,” said Goldsholle.
After our sister station contacted Amazon, the retail giant called George with a new resolution. The company allowed her to buy an upgraded TV for the same price as her previous purchase.
George says she’ll continue to shop with Amazon, but will be weary of big holiday sales next year.
“Didn’t think I should had to go through what I went through to get this,” said George.