Call Kurtis: Where's My Wedding Ring?

MODESTO (CBS13) -- An Escalon couple said the prongs keep breaking on their new engagement ring from JC Penney -- and the lifetime protection warranty they bought takes weeks for each repair.

Loraine Verduzco said she's only had her engagement ring one out of the past six months.

JC Penney finally admitted the ring is defective, so why can't they get it replaced, or get their money back?

It was time to Call Kurtis.

The couple is engaged, but they have no ring to show for it.

They paid JC Penney $1,530.04 in August for the ring and a Lifetime Protection Plan.

"They'll resize it for you, they'll clean it, any kind of damage," Verduzco said.

And it's a good thing they got that protection plan.

Verduzco said it's been in the shop three times to repair weak prongs leaving them without their ring for months at a time.

"The whole point is a woman likes to have her engagement ring," she said. "And I don't have it."

"The sentimental value is huge," said her fiance Gaylord.

Finally JC Penney told them the ring couldn't be fixed -- but in a month they haven't refunded them or given them a new ring.

"We just need to get the money back so we can get something else," she said.

Consumer attorney Eric Ratinoff thinks JC Penney needs to either repair the couple's engagement ring or refund their money right away.

"A ring that has prongs that can't hold a diamond because it was manufactured improperly is not a ring that should be sold," he said.

"It's symbolic of their life together, and JC Penney knows that," he said.

"I try to be very optimistic," said Verduzco, "And at this point, I want to be done with them."

JC Penney didn't fully explain the delay to CBS13.

"This particular circumstance is a rare occurrence," a spokeswoman said, noting that a full refund was scheduled.

The company cut the Escalon couple a check within hours, and also threw in a $50 gift card.

The couple decided to buy a new engagement ring elsewhere.

"Just major disappointment with JC Penney, and the poor customer service," he said.