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Call Kurtis: Senior Citizens Charged For Porn Movies They Never Ordered

DAVIS (CBS13) — Two Davis senior citizens are sent to collections for porn movies they insist they never ordered.

When they couldn't get them dropped, they called Kurtis.

We're talking 18 movies all in one day.

This couple in their mid-70's say on that day, they were watching the Giants-Packers playoff game, not porn!

"There's a big mistake, there's just no way," said Sali Hume, Davis resident.

After 19 years with DirecTV, Sali and Gene Hume canceled service this year, turning in their equipment, only to get a $198 bill for 18 porn movies, $10.99 each dating back to 2008.

"That was a joke, that was pretty funny," said Gene Hume.

Nope.  No joke.

DirecTV told the couple in their mid-70's the movies showed up on their access card for a day in January of 2008, when they know they were watching football.

"This is what the access card looks like," said Suzanne Smith, Sali and Gene's daughter.

The Humes and Suzanne recall upgrading receivers that year and two mysterious adult movie charges showed up on their account.  They successfully challenged them.

Suzanne thinks all of these porn charges were already on the access card when her parents got the DVRs.    But she says a DirecTV supervisor told her that wasn't possible.

"We do reuse access cards but they're wiped clean before you get them.  Now he's stating that with 100% accuracy and 100% confidence, I don't think so," said Suzanne.

We found hundreds of similar complaints online, including this customer charged for "adult movies ordered from 2004" after trading out equipment.

And another "charged for pay per view from 2003"...  after canceling in 2011.

"They're basically being called liars, frauds and cheats," said Eric Ratinoff, Consumer Attorney, KCR Legal.

Regardless of how the charges popped up, Ratinoff says DirecTV can't charge you for something from more than five years ago.

"The statute of limitations on a claim like this is normally four years," said Ratinoff.

We contacted DirecTV after investigating, they tell us:

Their research found out the Humes were *not responsible for the charges, instead blaming it on

"... an extremely rare technical glitch that caused this anomaly and we apologize for the inconvenience this has caused them."

Finally off the hook for the porn!!  DirecTV dropped the $198 in charges.

"I don't think I've ever rented an adult movie," said Gene.

"We've never ordered one, we've never watched one, we have no interest in them," said Sali.

DirecTV says the majority of charges that pop up are legit, usually from a family member or guest in the home.

As for charging outside the four year statute of limitations in California, DirecTV says while they can't sue you after that time frame, they can still try to collect the money.

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