Call Kurtis: Why Did Sears Send Me This Mysterious Refund Check?
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APPLEGATE (CBS13) — Michael Slusher found two uncashed checks from Sears.
He said the store admitted it still owes him money, but when Sears wouldn’t reissue checks, it was time to Call Kurtis.
He thought this is some kind of refund for stuff he bought renovating his dream home several years ago.
“This is where I planned on spending the rest of my life,” he said.
Slusher said he spent more than $50,000 in 2006 to turn an old house into his dream home where he’ll spend the rest of his life.
“There was a lot of money that was moving back and forth, and I was just overwhelmed,” he said.
That’s why $3,000 in mysterious Sears checks that showed up in the mail slipped right by him.
He had no idea what they were for, and he said Sears didn’t either, so he set them aside and forgot about them.
When he found the checks last year, he called Sears and said it said they did in fact owe him that mysterious money over a double charge.
But the company didn’t reissue the checks.
“‘Yes we owe you the money. We don’t know how to get you the check or how to pay you,’ And that’s as far as it’s gone,” he said.
Once Call Kurtis got involved, Sears went back and scanned the records. It told us it accidentally double charged him for this lawn tractor and dump cart.
But the company said way back then it credited his card, but also sent him those checks by mistake.
We comfirmed the credit with his credit card company, which means he’s really not owed a thing.
Unfortunately it took seven years and our help to solve this mystery.
“I allowed life to overwhelm me,” he said.