ELK GROVE (CBS13) — So you pay your credit cards on time and never go over the limit.
But after hearing from an Elk Grove viewer Call Kurtis learned even customers with good credit histories can have their credit cards canceled.
Ken Sherkasi said Chase canceled all four of his credit cards at the same time.
He said he’s done nothing wrong. So why would they do that?
Living his dream, Ken Sherkasi owns Soccer City in Elk Grove.
He used four Chase rewards credit cards to keep his store stocked.
“I just call them up and I say, ‘Put them on this card,’” he said.
He said he pays the cards off each month, has never gone over his limit and says his credit report is clean.
So why did Chase bank close all four of his cards in August saying “transactions on your account are inconsistent with expected activity.” What does that mean?
“I’ve had several sleepless nights worrying about what could be going on,” he said.
But when he asked Chase why, the bank said “no further information is available regarding this matter.”
“They refuse to give me an answer,” he said.
If you read through those lengthy terms of service, you get in the mail from time to time, credit card companies often said they can cancel your cards for any reason.
“They can close a card and not have to prove much,” said Jeff Sipes of Blue Water Credit.
He says it is possible to be too responsible with your credit cards — paying them off each month, but never paying interest.
“In my opinion there’s no risk to the bank, but they’re in the business to make money on you,” he said.
He also says some credit card companies cancel cards, after they’ve benefited from too many credit card rewards.
Sherkasi says his rewards covered a family trip last year to Italy.
We reached out to Chase for an explanation, and it says it does not close an account if the customer regularly pays in full, and said “we have nothing more to add.”
“I don’t think that’s fair,” Sherkasi said.
Confused, he’s now forced to use his other credit cards.
“The mystery behind this really worries me and upsets me, it really does,” he said.
We reached out to a trade organization that represents banks which said sometimes law enforcement activity leads to credit cards getting closed.
Sherkasi assures us he’s not under investigation.
Although maybe not the case here, we’ve learned if an account is closed in connection with a blemish on your credit report, federal law says the bank has to explain the reason.