SACRAMENTO (CBS13) — John Pucci thought he’d found the perfect gift for his son-in-law, an avid camper: A snazzy travel hammock.
“It looked like a really good deal,” he said.
Living Social offered the deal from a company called Cautivadora for $59, before shipping costs.
But three months later, Pucci still had no sign the hammock had shipped. That’s when he called Kurtis.
“There’s nobody to talk to, with either Living Social or the company that sold the item,” he said.
Turns out, people across the country are having the same issue trying to get their hammocks from the New York-based Cautivadora.
In more than 100 to the Better Business Bureau, upset customers write things like “send me the hammock I ordered,” “why have they ignored me” and “they stole my money.”
The BBB’s Gary Almond said the company hasn’t responded to dozens of complaints.
“It doesn’t meet Better Business Bureau standards,” he said.
So should Living Social step up and help?
Almond said once a company accepts a voucher, as Cautivadora did in this case, Living Social has no obligation to help.
“If you look at the terms and conditions, they’re not really responsible for anything,” he said.
Cautivadora didn’t return our messages but responded to some BBB complaints saying, “Living Social never paid us for the travel hammock deal, which is in breach of our agreement with them. It is due to this that the hammocks were not shipped.”
Living Social told us it cannot comment because it has “pending litigation” against Cautivadora.
“It makes you angry,” Pucci said.
But after Call Kurtis got involved, Living Social refunded Pucci’s money.
He feels uneasy about buying anything the same way again.
“I certainly wouldn’t trust Living Social again,” he said.