CARMICHAEL (CBS13) — A woman who received hundreds of medical records in a mailing mistake turned the records over to the sheriff’s department after a FedEx manager came to her home.
Those documents contained medical test results and financial information for hundreds of people who didn’t know their information was out there.
CBS13 was there when the documents were handed over to the Sacramento County Sheriff’s Department.
Jerri Crabtree says FedEx still has a lot of explaining to do after this ordeal.
“I do not feel comfortable with it, but it’s what I had to do legally by doing the right thing,” she said.
The mixup started on Thursday night when Crabtree called CBS13 after receiving a box full of medical records and credit card receipts at her Carmichael home—not the package she was expecting.
She reached out to us to help her get answers and to find out who they belong to and how they ended up at her home.
“The sheriff is telling me it belongs to a physician in Modesto, and he wants them back,” she said.
After two days of digging, we have a better idea of what happened. She says a FedEx security manager showed up at her door on Friday to explain it was all a big mistake.
“My box came in at Oakland, and another package came in, and it got mixed up, and stuff got shoved in my box,” he said.
But what about the box from J. Reckner Associates, based out of Pennsylvania? The owner David Reckner says his company sent her breakfast cereal for research material.
“[The FedEx security manager] said my box, what was inside got destroyed and they threw it away,” she said.
The shipping manager insisted she hand over the mis-mailed documents, but Crabtree didn’t feel comfortable with that.
That’s when the sheriff’s department got involved, and the pieces of paperwork were handed over and now under investigation.
“It’s out of my hands,” she said. “I’m not responsible for it anymore, but it’s not by any means solved.”
Crabtree says she plans to file a complaint with the California attorney general and the FBI to investigate possible tampering.
As for the documents, they will remain in the possession of the sheriff’s department until the rightful owner comes forward and proves they are his.