Call Kurtis: Company Says Driveway Crack Is Fixed, But It’s Still Here!
VACAVILLE (CBS13) — Since her husband passed away a year and a half ago, 79-year-old Barbara Foy has worked hard to maintain her yard.
From her lush green grass to picture-perfect flowers, every detail matters.
“I take a lot of pride,” Foy said. “I think it looks nice.”
That’s why a winding crack across her brand new concrete walkway bugs her so much. She says the contractor she hired to repave her driveway promised a fix almost a year ago, even before they finished the job in May.
“It’s just unsightly,” the widow told Call Kurtis, months after the Call Kurtis team first reached out to the contractor to fix it.
In January, the company agreed in writing to fix the driveway, which Foy said cost her about $6,400.
But the company insists it’s fixed the crack.
Even when Call Kurtis followed up with the company in February by email, the owner Ken Johnson responded saying, “All repairs are complete in regards to Barbara Foy in Vacaville.”
But it didn’t look much different.
“It’s hard for me to believe they can just so blatantly lie,” Foy said.
Call Kurtis brought the case to the Contractors State License Board’s Rick Lopes.
“They really need to do it right,” Lopes said. “We would expect a contractor to come back and to take care of and make it right with a consumer.”
Once Call Kurtis told California Exteriors the crack was still on Mrs. Foy’s property, the company returned and recut a groove to fix the crack.
Owner Ken Johnson explained the slow response saying he had another customer in a nearby city with the same last name, and he’d accidentally mixed them up.
“I have another customer in Fairfield — almost identical situation in Fairfield — named Barbara Foy,” Johnson told Call Kurtis. “There was definitely a mixup on the address. Crazy coincidence.”
Johnson later clarified the other person’s last name was Foy, but she had a different first name. Call Kurtis asked to be put in contact with the other Foy, but Johnson did not provide contact information.
“Unbelievable,” Barbara Foy said of her experience with the company.
Feeling better about her yard, Foy is relieved her year-long battle is over.
“I just don’t know how they can stay in business,” she said.
The CSLB reviewed pictures and told Call Kurtis this crack was more than a hairline crack. California Exteriors maintains the original crack was well within industry standards, and they didn’t have to fix it.
To check the bond company of a contractor, you can search for the license of a contractor here on the CSLB’s website.