Southwest Airlines Says It Fixed Technical Glitch Causing Flight Delays
SACRAMENTO (CBS13) - If you have a Southwest Airlines flight to catch this morning, plan to arrive extra early.
Hundreds of flights were delayed Sunday because of technical problems with Southwest Airlines. The company says the technical issues have been fixed, but the delays continue.
The glitch started on Sunday, and delaying about 500 flights. Southwest posted this message on its website Monday:
"Today we are expecting the technical systems that power our Customer Service to perform normally. Teams worked throughout the night in advance of our first departures to ensure the smoothest operation of our originating and later flights.
Out of the 3600 daily flights in our schedule on Sunday, the airline operated with 75 percent ontime performance. The technical issues did result in approximately 500 delayed flights Sunday. Employees worked around issues with primary systems and utilized back-up procedures to get our Customers and their checked luggage to their intended destinations.
We have some additional work to do to get bags delivered and some delayed or displaced Customers into open seats today. We have teams working as quickly as possible to accomplish that.
The flexibility we extended our traveling Customers on Sunday continues throughout Monday and that will allow those with travel plans scheduled for Sunday or Monday to change their plans at Southwest.com."
If you're flying Southwest today, you will need to check-in and print boarding passes on the airline's website, Southwest.com, prior to your flight, then plan on arriving at least two hours early.
If you're checking luggage, use a self-service kiosk near the ticket counter to print bag tags before handing luggage off to Southwest employees.
