Rancho Cordova Takes Brunt Of Verizon Call Center Closures

RANCHO CORDOVA (CBS13/AP) – Verizon plans to close call centers in five states, including one in Rancho Cordova where 1,000 jobs will either be lost or moved out of state.

The company said Thursday a consolidation of its call centers will impact about 3,200 workers near Rochester and New York City; Bangor, Maine; Lincoln, Nebraska; Wallingford and Meriden, Connecticut, and Rancho Cordova, California.

Some 850 jobs will be lost at the two New York locations, including 600 in Henrietta, outside Rochester. In California, 700 jobs are being cut and another 300 are being relocated. The other cuts include 320 in Nebraska, 200 in Maine and 550 in Connecticut. Another 175 jobs at a customer service facility in Huntsville, Alabama, are being relocated to Hanover, Maryland, the company said.

Verizon has 162,000 U.S. employees.

Verizon Communications Inc. spokeswoman Kim Ancin said the impacted workers were notified Wednesday. All are being offered jobs at other company sites or severance packages if they decide not to relocate, she said.

The job losses in New York come at a time when Democratic Gov. Andrew Cuomo is under increasing scrutiny for his economic development efforts in the upstate region, especially in areas of western New York where the economy still struggles.

Rich Azzopardi, a Cuomo spokesman, called Verizon’s moves “an egregious example of corporate abuse.”

“Verizon’s negligence is astounding and as a result, hard-working New Yorkers will lose their jobs,” he said in a statement.

Ancin called the Cuomo administration’s response to the job cuts “out of line.”

“I’m not sure what abuses he’s referring to,” she said. “These are jobs that are staying within the U.S.”

Wednesday’s announcement comes just days after the company confirmed cut jobs in stores across the country as it deals with increasing competition in the wireless industry.

Verizon said that it was combining the roles of two store positions – inventory stockers and customer-service specialists who answer questions about gadgets and bills.

Revenue growth across the wireless industry has slowed. Most adults already have smartphones, and carriers offer discounts. In the first half of the year, Verizon’s wireless revenue fell nearly 3 percent to $44 billion; additions of the type of wireless subscribers who are more lucrative to the company fell 26 percent.


Copyright 2016 The Associated Press.


One Comment

  1. I think the statewide $15 min. wage and mandated 6 weeks of paid family leave (read: extra vacation) has something to do with it. When it comes to cuts, companies always pick the most business unfriendly locations first. If you’re a California worker, the democrats have painted a GIANT red bulls-eye on your back. This is just the first of many companies that will be leaving.

    1. scott g says:

      I worked for 12 years for Verizon Wireless in Pa., they closed 2 centers there a few years back. They have always closed centers (usually when tax breaks are up) and consolidated. The company actually pays well over the $15.00 min wage and fmla has also always been a part of the company policy… (although I agree many took advantage of it.) I hate that they do it but in the long run they are going to go to areas where they own the buildings and land. (Like in Ohio). Being part of the layoff’s I can say that the company does offer a decent relocation package if you can find another center willing to hire and if you don’t choose that you can get the severence package.

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