Get Answers « February 11th, 2011 I bought tickets to Las Vegas for August 11th - August 15th, 2011. On February 23rd, 2011 at 2PM I called customer service to ask about cancellation but NEVER asked to cancel. The woman on the other line was having a bad day and gave the attitude the ENTIRE time. So I hung up on her. August 11th came rolling around and Southwest says my flight has been cancelled although I still had some "credits" I can use to get a flight to Vegas. So instead of going through the crazy hassle, I used the credit to get a flight to Vegas but had to drive back home. (Although I did sit in-front of the line arguing with the flight attendant for an hour.) I called Southwest back February 17th, 2012 to ask about my credits. Debbie of Southwest said that my remaining "credits" expired February 12th. She then said, "There is nothing showing that your cancelled flight on February 23rd was sent out a confirmation email which is whats supposed to happen every time you cancel?" I asked, "Is it possible that your customer service worker could have just cancelled it without confirming with me?" The customer relations person said "Sorry we can't do anything about it now." So after being tired of trying to argue WHY they should compensate my loss after almost a year she continued to say that there was nothing Southwest can do about someone cancelling my flight without any confirmation being sent out. My question is, HOW CAN I GET THIS ISSUE RESOLVED? THANKS.