Call Kurtis

Do you need help getting answers to a consumer problem? The Call Kurtis Team may be able to assist you. Click here to submit your issue.

identity theft

Call Kurtis Investigates: How Easy Is it To Find Answers to Your Security Questions?

CBS13 ran an experiment, inviting two victims of identity theft to our station, where we asked which security questions they are asked the most. Luanne and Leah both said they’re commonly asked their mother’s maiden name and their birth date. We managed to pull up those answers online for each of them in just seconds.

08/25/2014

Ralph Greco of Sacramento measured a 32 Fl. oz bottle of The Greek Gods kefir after shaking it. He found this bottle came up about an ounce short, according to the measuring cup. Greco said some bottles have come up as much as four ounces short.

Call Kurtis Investigates: Are You Getting Shorted At the Grocery Store?

Food products for sale are packaged with a printed weight or size — the minimum amount that’s supposed to be in the container for customers. But how do you know that printed label is accurate?

08/21/2014

State Capitol

Call Kurtis Investigates: State Bill Aims to Simplify Pet Insurance Coverage

A new state bill that would simplify terms for pet insurance policies is advancing through the state legislature, aiming to keep the $750-million industry on a shorter leash.

08/18/2014

davis bride

Call Kurtis: My Fiancé Died And Wedding Venue Owner Refuses To Refund My Wedding Deposit

In January, Amanda’s fiancé, Bryson, was killed trying to cross I-80 after his car broke down. CBS13 was on scene the day of the tragic accident.

08/14/2014

Liz Perry shows Call Kurtis where her microwave was installed in her kitchen. All that remains on her wall is the gray, metal bracket that used to hold the microwave in place.

Call Kurtis: My Microwave Repairman Won’t Put My Microwave Back In

Liz Perry used her home warranty to fix her microwave, but when repairman left a giant hole in her kitchen, it was time to Call Kurtis.

08/11/2014

Chair2

Call Kurtis: FedEx Broke My Antique Chair, Then Refused To Pay My Insurance Claim

Jamie Meredith said FedEx damaged her antique chair and wouldn’t pay her insurance claim. “It looks like someone threw it,” she said.

07/17/2014

home warranty kurtis

Call Kurtis Investigates: Home Warranty Company Operates Illegally in California

Ernie Hills of Sacramento says when his stove quit working, Colonial Home Warranty offered him a $35 buyout, saying the expensive part wasn’t available.

07/14/2014

Vacation rental

Call Kurtis: Fake Vacation Rental Scam Uses Real Name

Jay agreed, so Tim sent him half the money, $1050, via PayPal. But, he said the person on the other end of the emails quit responding, and Tim thought he was out his money,

07/10/2014

Sacramento Metro Fire Deputy Chief Chris Holbrook admitted the fire tax was a clerical error, but told Call Kurtis the agency couldn't return wrongly collected taxes from more than four years ago. A bill written by Assemblyman Ken Cooley authorized the agency to return all the money it wrongly collected.

Call Kurtis Investigates: Sacramento Metro Fire Begins Refunding Homeowners $1.3M In Wrongly Collected Taxes

Property owners across Rancho Cordova are finally getting their refund checks after a Call Kurtis investigation uncovered a fire district planned not to return $1.3 million in taxes collected illegally.

07/07/2014

airtravcel

Call Kurtis: Need to Rebook a Flight? Why Your Travel Credit May Not Last As Long As You Think

When United Airlines told Greg Reichhold his $633 air travel credit had already expired, it was time to Call Kurtis.

07/03/2014

Driveway

Call Kurtis: Company Says Driveway Crack Is Fixed, But It’s Still Here!

A contractor insists Barbara Foy’s cracked driveway is now fixed — but Call Kurtis found that simply wasn’t true.

06/23/2014

Ukraine

Call Kurtis: Travel Insurance Won’t Cover Cancellations Due To Unrest In Ukraine

A Fairfield mother bought travel insurance for her trip to Ukraine before protests and deadly clashes broke out. Now her insurance won’t cover it.

06/19/2014