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virgin

Call Kurtis: Prepaid Cell Company Won’t Refund Account Balance After I Left!

Some cell companies want you to pre-pay for service, but Mary Kay Sager called Kurtis when her company refused to refund money she paid in advance.

10/20/2014

LEMON

Call Kurtis: How Do I Know If My Appliance A Lemon?

Rose Sandoval said the refrigerator she bought two years ago has had to be fixed every couple months. Is it a lemon?

10/16/2014

recalled cars

Call Kurtis Investigates: CarMax Under Fire For Selling Recalled Cars

Angela Davidson says she was sold when the CarMax sales associate told her the 2010 Dodge Ram she was looking to buy passed the company’s 125+ point inspection. Days later, when she called Dodge for help pairing her cellphone to the truck, she was surprised to learn it had an unfixed recall over a rear axle issue.

09/30/2014

car torched

Call Kurtis: My Car Was Stolen and My Insurance Won’t Pay

Jodi Johnson’s Toyota Tundra was found abandoned and burned 40 miles from her Rio Linda home in Marysville. She says despite reporting it in June to her insurer Progressive, they still have not paid her claim.

09/26/2014

sprint bad service

Call Kurtis: Viewer Fed Up Over Spotty Sprint Service During Upgrades

Viewer Erin Stover says her cell service started getting spotty a year ago. She says some calls just won’t go through and she’s experienced up to three dropped calls a day.

09/25/2014

call kurtis

Call Kurtis: The Spa Won’t Let Me Use My Gift Certificate

Despite California’s law that says gift cards don’t expire, a college grad learned she could not use her $75 gift certificate to a Sacramento spa she’s enjoyed.

09/15/2014

Google

Call Kurtis: Google Has My Financial Aid Money And Won’t Give It Back

Alex transferred all his financial aid into Google Wallet, a mobile payment system. Then, without warning, Google Wallet closed his account and Alex was cut off from his money.

09/05/2014

identity theft

Call Kurtis Investigates: How Easy Is it To Find Answers to Your Security Questions?

CBS13 ran an experiment, inviting two victims of identity theft to our station, where we asked which security questions they are asked the most. Luanne and Leah both said they’re commonly asked their mother’s maiden name and their birth date. We managed to pull up those answers online for each of them in just seconds.

08/25/2014

davis bride

Call Kurtis: My Fiancé Died And Wedding Venue Owner Refuses To Refund My Wedding Deposit

In January, Amanda’s fiancé, Bryson, was killed trying to cross I-80 after his car broke down. CBS13 was on scene the day of the tragic accident.

08/14/2014

home warranty kurtis

Call Kurtis Investigates: Home Warranty Company Operates Illegally in California

Ernie Hills of Sacramento says when his stove quit working, Colonial Home Warranty offered him a $35 buyout, saying the expensive part wasn’t available.

07/14/2014

fire tax refund

Homeowners Getting More Than $1.3 Million Back After CBS13 Call Kurtis Investigation

Metro Fire admits wrongly collecting more than $2 million in taxes since 2005 from 3,800 Rancho Cordova property owners, even though they live outside the fire district.

07/08/2014

Interest rate

Call Kurtis: Company Messed Up My Refi — Where’s My Money?

Leah Prior’s lender agreed to lower her interest rate four years ago but now realizes her balance is about $10,000 higher than it should be.

06/02/2014

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