CBS News Analyst Jill Schlesinger reports that jobs in customer service are expected to grow.
Alex transferred all his financial aid into Google Wallet, a mobile payment system. Then, without warning, Google Wallet closed his account and Alex was cut off from his money.
People are waiting days in the cold as they wait for PG&E workers to re-light their furnace pilot light.
“The economy is improving, sales are up,” says Terri Carpenter of the Sacramento Employment and Training Agency.
They were frustrated, paying customers who couldn’t get results from their phone companies, they said. Tom Triplett had called customer service about his $200 AT&T overcharge, but two months later, he was still waiting.