Average Person Placed On Hold Gets Fed Up Within 9 Minutes, Study SaysAccording to the results, the average 18 to 35-year-old will stay on the phone on hold for up to 11 minutes before getting frustrated with customer service.
Sacramento Job Market Report: Jobs In Customer Service Expected To GrowCBS News Analyst Jill Schlesinger reports that jobs in customer service are expected to grow.
Call Kurtis: Google Has My Financial Aid Money And Won't Give It Back Alex transferred all his financial aid into Google Wallet, a mobile payment system. Then, without warning, Google Wallet closed his account and Alex was cut off from his money.
Some PG&E Customers Waiting Days For Pilot Light To Be Relit People are waiting days in the cold as they wait for PG&E workers to re-light their furnace pilot light.
Sacramento Customer Rep Job Hiring On The Rise"The economy is improving, sales are up," says Terri Carpenter of the Sacramento Employment and Training Agency.
Call Kurtis Investigates: Using Social Media To Get ResultsThey were frustrated, paying customers who couldn't get results from their phone companies, they said. Tom Triplett had called customer service about his $200 AT&T overcharge, but two months later, he was still waiting.