Call Kurtis: My Washer Doesn’t Wash and Sears Won’t Help

VACAVILLE (CBS13) — What good is a washer that doesn’t wash clothes? Not much, Rose Mary Forehand told CBS13, even on the lighter loads. Dry streaks across her clothes are now a regular occurance, she […]


maytag warranty

Call Kurtis: What To Do When Your Warranty Company Denies Your Claim

An El Dorado County woman says her fridge has been acting up for months. The repair shop said it can’t be fixed. When she wasn’t getting help from her warranty company, she called Kurtis.



Call Kurtis: Does Your Warranty Cover What You Think It Does?

Ravenna Waters admits she loves her new Sears Kenmore refrigerator — with one exception. “There’s no ice,” Waters said, adding it only makes about one cube an hour. “I’d offer you guys some ice water […]

CBS Sacramento–07/20/2012


Call Kurtis: Fix My Pool Cracks!

When their family pool started cracking for the third time in three years, Ty Boker and Tina Sionne said they weren’t worried since they thought it was under lifetime warranty.

CBS Sacramento–11/02/2011


Call Kurtis: Warranty Processing Fees?

Gamble paid $5,398 for the system from Sacramento-based All-Year Heating, Air and Solar. But when the system broke down after five years, the repairman charged him $405 — $85 for a service call, $170 for two hours of labor, and $150 for “circuit board” — which Gamble thought was a part.



Call Kurtis: Auto Shop Offers Fix After Warranty Headache

It’s hard to find a single chip, dent or scratch on the sportscar’s thick coat of shiny white paint. Given the care he gives it, one might never know Campbell bought the car three years ago. But if you look closely, the front end of the car is a slightly darker shade — a creamier color, from a yellowing protectant film.


Laptop Kurtis

Call Kurtis: Laptop Warranty Woes

When you buy electronics stores often offer an extended warranty. When a Sacramento woman had to use her warranty, she never expected they’d keep her computer. It was time to call Kurtis Ming to investigate.