By Marissa Perlman

SACRAMENTO (CBS13) – It’s a fare freeze. Some Sacramento-area Uber and Lyft drivers are saying they’re not getting paid. The Representatives Uber and Lyft attribute this to a technical problem with a third-party company that was closed for the holiday.

We spoke with some drivers about trying to get their money back.

“I know there’s a lot of other people in this position,” said a driver.

We spoke with two area rideshare drivers who say they are owed more than $500 in rideshare money each.

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“As soon as we log off, we’re supposed to be paid,” said one driver.

These women, Darlene and Lily, didn’t want to show their faces on camera, for fear of being penalized by the company. Representatives from Lyft say that would never happen.

She says thousands of drivers across the country have taken to social media to try to get answers from the company on why there is a freeze on getting paid.

“There’s a lot of drivers from coast to coast talking about the exact same problem, not with just Lyft, but with Uber also. So there’s millions of dollars of our money just floating around right now,” said Darlene.

These drivers wonder how both apps could be experiencing the same problem at the same time. They worry this could be retaliation for Assembly Bill (AB) 5 , which went into effect today. It aims to protect rideshare drivers from labor laws. This is something representatives from both companies say is not true.

“Earlier this week, drivers using Instant Pay experienced a processing interruption due to MasterCard that delayed them from depositing funds into bank accounts. All impacted drivers were notified about this delay, and the technical issue you’re referring to has been resolved. Most importantly, all impacted drivers will be able to access and deposit funds through Instant Pay for previously accrued earnings during the interruption.” – Uber spokesperson
“We have received reports of delayed Express Pay transactions due to an issue involving a third-party vendor as well as the holiday yesterday. Drivers have started receiving successful deposits today, depending on their bank’s processing time.  This is in no way related to AB5, nor do drivers ever face any retaliation whatsoever for speaking to the media.  Any implication otherwise is entirely false.
” – Lyft Spokesperson.

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“We’re starting to wonder if they haven’t teamed up on some level and are playing the game together,” said Darlene.

On Monday, Uber and Postmates joined two contractors working for rideshare apps and filed a lawsuit against the state of California, calling AB 5 unconstitutional.

“Now, of course, they’re going to do a lawsuit; they’re getting rich off of us,” said Darlene.


Marissa Perlman

Comments (5)
  1. These companies do not have a business model that can survive hiring all of these drivers as employees. The gov. in California has basically ended the ability of these companies to survive in that state or any state that forces them to hire drivers as employees. Say goodbye to what was supposed to be method of earning a few extra bucks but for some who complained – a career.

    1. Problem is even if you get paid, it is a pittance.

  2. Rudy Andl says:

    The deal is – The IRS Code has a code / law that clearly specifies who is an independent contractor and who is an employee. If the IRS were to enforce their own regulation all of the ride sharing drivers would be employees. California is enforcing an IRS tax code that the IRS has not enforced in years. In this case the IRS has already ruled on this issue with a clearly defined tax
    guide line.

    Companies use independent contractor status for employees to avoid payroll and social security taxes on the workers behalf.

  3. Clayton says:

    “It [AB5] aims to protect rideshare drivers from labor laws.” Huh? From? Pretty sure it does the opposite.

  4. Brian Reilly says:

    As long as people are willing to drive for Uber and Lyft, and customers are willing to engage the service, the business will continue. When Uber and Lyft can not afford the going rate for driver labor, or when the drivers won’t work for the amount offered, the business ends. None of this is compulsory, coerced, or complicated. I happen to think that Uber and Lyft are scammers, and the drivers are nuts to work so cheap, but it is none of my business, as long as the choices are free and voluntary.

    As far as missing paychecks go, when the pay stops, so do I. Any driver that continues to drive after a missed direct deposit has only themselves to blame.

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