SACRAMENTO (CBS13) — Eight days after Golden 1 Credit Union’s online banking update, a Sacramento viewer says he’s struggling to access his account to pay his bills.
“It just seems to me that an organization that big, affecting that kind of change that affects that many members, should have been a little more prepared for this,” Robert Stresak said.READ MORE: Dramatic Price Drop At Pump Draws Drivers To Galt Gas Station
His bills are due now and he’s afraid an old-fashioned check won’t get there in time.
The credit union posted tutorials on its website to help people access their accounts.READ MORE: Jewelry Store Owner Says Suspects Stole 300K Worth of Merchandise
We asked what happened.
Golden 1 didn’t say what happened but said, in part, “…we are aware of Golden 1 Credit Union members who have experienced technical issues and we are working with them directly to answer questions and provide support”, which it is now doing with Robert.MORE NEWS: Armed Robbers Steal $300K Worth Of Items From Jeweler In South Sacramento
The credit union also said, “…the great majority of Golden 1 Credit Union members experienced a seamless transition to our new system…”