By Josh Slowiczek

GRANITE (CBS13) — As service providers around the country phase their 3G networks out, a Granite Bay viewer says she was left without a solid cell signal at home. That’s when she decided to call Kurtis.

Vicki Cichocki is a long-time AT&T customer, and for the last few years, she’s been using a MicroCell Booster to strengthen the cell reception in her home, which doesn’t have a landline. The equipment had a direct connection to cable internet and blasted out a 3G signal so she could use her phone.

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But in January, the company warned her that their 3G service would be shutting down. Thankfully, the letter included instructions on how Vicki could receive a free, updated cell booster that would instead provide a 4G network her phone could access.

However, Vicki says that the website AT&T directed her to was down and no one on the customer service line could help. Finally, after several calls, she was told that the equipment was out of stock.

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“AT&T is a technology company,” she said. “And the technology was certainly not easy to use.”

We reached out to AT&T to see if they could help Vicki. A spokesperson admitted to us that the company had a limited quantity of boosters and said they understand the importance of keeping their customers connected. The spokesperson advised customers in similar situations to turn on their Wi-Fi calling option, which will allow them to place calls through their home Wi-Fi service.

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Vicki got the same advice and will be using it until her new booster arrives in the mail. Thankfully, after we reached out to AT&T, they managed to find a spare unit.