Call Kurtis: The Repair Shop Lost My DVD System
A Stockton grandmother took her DVD surround system to a repair shop. Almost three months later, it wasn't fixed and the shop told her they lost it.
It was time to call Kurtis.
She says AAA TV Repair in Stockton gave her the runaround for months. She couldn't believe they lost her DVD system.
"I was mad. I wanted to tear up something," says Roxie Bass.
Roxie may be able to joke about it now but this grandmother of eight says losing her Sony five-disc DVD system was no laughing matter.
In September, Roxie says AAA TV Repair in Stockton, promised an estimate to fix a broken tray on the DVD within two weeks.
"Two weeks go by, no phone call, so I called them," says Roxie.
And then the excuses poured in.
"It must still be out because we haven't heard anything back yet. Oh we've been really busy. He's out sick and hasn't had a chance to get to it. I'm like, this is ridiculous," says Roxie.
After waiting nearly three months, Roxie says the store told her they lost her DVD player.
"He's shy and he was afraid to tell you, 'we can't find it.' I was like, 'What does shy got to do with it? Where's my system?'" Roxie said.
We uncovered AAA TV Repair's state license expired last March.
"That's a problem and I will be turning it over to our bureau people a little later today, to let them know they have a delinquent license out there," says Russ Heimerich, spokesperson for California Department of Consumer Affairs.
But when we showed up, they told us they must have written down the wrong model because suddenly it resurfaced.
"It was in the room that it was supposed to be in, but we were looking for a Samsung instead of a Sony," says Jeff, an employee at AAA TV Repair.
They found it just days before, still unfixed and untouched.
We called Roxie to come pick it up.
"Hi baby! This is my baby!" laughs Roxie.
Roxie doesn't buy the store's excuse and says she plans to take her DVD player elsewhere.
"I don't want to go through this again. I'm going to call Sony, so I thank you guys for helping me recover my system," says Roxie.
It's illegal for appliance repair shops to operate without a license in California.
We've learned AAA TV Repair was doing business for nine months without one.
Just a couple of weeks ago, they paid $82.50 in fines to get their license back.
The Bureau of Electronics and Appliance Repair can fine businesses a maximum of $250.
If fines don't work, the bureau will shut off their phone service.
