CAMERON PARK (CBS13) — A lot of people are stuck with tickets for events canceled due to the coronavirus pandemic. Eighty-four-year-old Ardy Howard wanted her money back after buying tickets for a Celine Dion concert.
Howard, a die-hard Celine Dion fan, bought tickets on Stub Hub for $648. But then the April concert was postponed.READ MORE: Construction Concerns Hit Businesses Along Highway 99
She says Stub Hub said her only options were waiting for the rescheduled event or using the money as a credit.READ MORE: 'Simply Just Another Bump In The Road': Future Sacramento Firefighter Tells Inspirational Story From Chemo To Cadet
“They were giving me the run around all the time. They don’t want to talk to you when you ask for a refund,” she said.
When CBS13 contacted Stub Hub, they refunded Howard’s money, saying their policy is to give a 120% credit for use within a year, but they will give refunds to high-risk customers, including seniors like Howard, who may not feel safe attending events.MORE NEWS: Sacramento Highway 99 Closure Now In Place: How To Get Around It
The company apologized for Howard’s experience saying that should not have happened in this case.