By Kurtis Ming

A Yuba City man says his cable company switched out a couple pages of his contract.

When it showed he agreed to pay a higher price, it was time to call Kurtis.

He still had a copy of the contract he signed with Comcast, so why doesn’t it match the version they sent back to him?

“Shock, disgust,” says Bill Edick.

Bill isn’t happy after Comcast sent him a different version of the contract than the one he signed and copied in May.

“I signed a contract for $174.70 and that’s what I want,” says Bill.

But when he got his bill, he says he was charged more.

So he called Comcast and they faxed him a copy of the contract.

“Completely different contract except the signature page was exactly the same,” says Bill.

If you take a closer look, Bill’s signature on page three is exactly the same but the first page of the copy Comcast faxed over has a higher price than Bill’s copy.

It shows his monthly price would be $229.70, $55 more than Bill says he agreed.

“Well it’s a little surprising, it’s definitely not a good business practice,” says Brian Slocum, McGeorge School of Law Professor.

We showed the two different versions to Slocum, who says changing a contract is fraud.

“It could put the company in a lot of trouble if they insisted that contract, the false contract, is the actual contract,” says Slocum.

We contacted Comcast to find out why they’d fax over a different version than Bill signed.

They say it never should’ve happened and they blamed the confusion on the salesperson who initially sold him the service.

And why was his bill higher?

According to Comcast spokesman Bryan Byrd:” “Mr. Edick was sent a back office copy of his Comcast contract used by data entry workers that shows the full rate for his services as well as the discounts on his account. While there may appear to be a discrepancy at first glance, Mr. Edick did, in fact, receive the agreed upon monthly rate of $174.70 and two months of free service.

“However, due to a data entry error, Mr. Edick was accidentally overcharged $13.62. We have credited his account for this amount, and have also given him a $240 credit ($20/month discount for 12 months) for the inconvenience and trouble.”

Bill’s glad he held onto his copy of the contract.

“If you’re going to sign something, get up and make a photocopy of it because without that, I think I wouldn’t have a case,” says Bill.

It’s a prime example why you should keep a copy of any contract you sign.

You should also sign every page of the contract, not just the last page, so you have proof of the contract you signed.

Comments (5)
  1. rmcsticks says:

    Folsom lake ford tryed this with me,we agreed on a price and when I started to sign the contract they added on $7000.00 onto the contract, I keep asking to see the finished contract before I signed all the other paperwork but they kept trying to get me to sign all the other papers first hoping I would’nt see what they had done. I stopped and asked for the manager he tryed to pass it off as if I didnt know what I was talking about but when I pulled out the paper work the sales man wrote up, ( and still have) he blamed it on everyone else….I had them bring my truck around and I walked out and then turned them into the DOJ……Folsom lake ford tryed this with me when I was going to buy a new truck from

  2. rmcsticks says:

    CBS fix your site , it’s not just me others are having the same problem…..look at my last post ! it added the first line to the last line with me doing anything, and sometimes you have to write your post 3 or 4 times before it post…. If you dont want us to comment then get off the web !

  3. iamgman says:

    typical of comcast. look at your bill close. they always charge more and you will pay it unless you look it over close. they prey on the unwary

  4. Ray Rosas says:

    Recent former employee – I’d be glad to tell you and show you PROOF of inside practices that are clearly fraud on the part of Comcast.
    Please feel free to contact me. I can help with many parts of an investigation that can help customer that signed dup for business services.

  5. Ryan Toussaint says:

    I own an IT consulting firm. We started investigating this issue in February of 2010 after we received a customer complaint regarding a Comcast contract. Typically we would be hired by our customer to do many things including sourcing them internet etc. This created issues with a few customers that thought we had submitted the contract different from what they signed because Comcast was trying to charge them early termination and or was currently charging them higher rates that what they had knowingly signed for. At first I had no idea what was going on… Then I called Comcast billing and made them send me over a copy of the contracts. We would work with the local rep at the Comcast office. We found that all our contracts had the first two pages swapped on them for longer contract term lengths and prices! After investigating a few… It was clear this is what was going on because the signature page had fax information from our fax number and the first two pages were completely clean! This happened with multiple customers including our own connection for our business while making us look bad. – This rep is still working for Comcast after numerous complaints to Comcast. Furthermore we are also supposed to receive referral commissions and we are not receiving them.

    Ryan Toussaint

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