Reporting Kurtis Ming
A Yuba City man says his cable company switched out a couple pages of his contract.
When it showed he agreed to pay a higher price, it was time to call Kurtis.
He still had a copy of the contract he signed with Comcast, so why doesn’t it match the version they sent back to him?
“Shock, disgust,” says Bill Edick.
Bill isn’t happy after Comcast sent him a different version of the contract than the one he signed and copied in May.
“I signed a contract for $174.70 and that’s what I want,” says Bill.
But when he got his bill, he says he was charged more.
So he called Comcast and they faxed him a copy of the contract.
“Completely different contract except the signature page was exactly the same,” says Bill.
If you take a closer look, Bill’s signature on page three is exactly the same but the first page of the copy Comcast faxed over has a higher price than Bill’s copy.
It shows his monthly price would be $229.70, $55 more than Bill says he agreed.
“Well it’s a little surprising, it’s definitely not a good business practice,” says Brian Slocum, McGeorge School of Law Professor.
We showed the two different versions to Slocum, who says changing a contract is fraud.
“It could put the company in a lot of trouble if they insisted that contract, the false contract, is the actual contract,” says Slocum.
We contacted Comcast to find out why they’d fax over a different version than Bill signed.
They say it never should’ve happened and they blamed the confusion on the salesperson who initially sold him the service.
And why was his bill higher?
According to Comcast spokesman Bryan Byrd:” “Mr. Edick was sent a back office copy of his Comcast contract used by data entry workers that shows the full rate for his services as well as the discounts on his account. While there may appear to be a discrepancy at first glance, Mr. Edick did, in fact, receive the agreed upon monthly rate of $174.70 and two months of free service.
“However, due to a data entry error, Mr. Edick was accidentally overcharged $13.62. We have credited his account for this amount, and have also given him a $240 credit ($20/month discount for 12 months) for the inconvenience and trouble.”
Bill’s glad he held onto his copy of the contract.
“If you’re going to sign something, get up and make a photocopy of it because without that, I think I wouldn’t have a case,” says Bill.
It’s a prime example why you should keep a copy of any contract you sign.
You should also sign every page of the contract, not just the last page, so you have proof of the contract you signed.