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Call Kurtis: I Can’t Collect My Money Earned From My Online Videos

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Eight-time Emmy Award winner Kurtis Ming is CBS13's consumer...
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You can make money from your posting your videos online!

But when a Vacaville viewer couldn’t collect the hundreds he earned, it was time to call Kurtis.

He signed up with Google AdSense, which allows Google to place ads on your website.

The more hits you get on your site, the more money you make.

But this guy says Google couldn’t help him get his own money.

In his 10th year of producing cable access shows, Vinnie Langdon has interviewed a number of celebrities, some before they became famous.

“Three boys walked up to me and they’re like hey you’re from the Vinnie Langdon show, can you film us?” said Vinnie.

Turns out, these boys were The Jonas Brothers.

He’s uploaded his videos to YouTube.

And since signing up for Google AdSense in 2007, which pays money based on your web clicks, he’s earned $640.

But Google won’t pay him because he deleted the email account linked to AdSense and no matter how hard he’s tried to get help through calls and emails to Google.

“It’s really frustrating. No one’s helping,” said Vinnie.

CNET’s Seth Rosenblatt says this is the type of issue that sneaks up on people when they close email accounts.

“You want to be sure that you extract all of your data or cash from whatever associated accounts you have before you close them down,” said Seth Rosenblatt, CNET Senior Writer.

We reached out to Google, which claimed it responded to Vinnie in 2011, saying he could collect his money if he sent in legal documents proving his identity.

But he says he never got that response.

And now he’s gotten this email where they “apologize for the delay and any trouble…”

He’s now sent in proof of his identity, clearing the way to collect his money he plans to use to advance his career.

“I want to be the next big actor on Saturday Night Live or have my own talk show,” said Vinnie.

We asked Google what consumers should do if they’re not getting the help they need?

They tell us their customer service reps send very specific directions on how to fix your problem.

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