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Call Kurtis: Where Are My Senior Portraits?

At the end of the school year, Caitlin’s mother Elizabeth Perkey says ABC School Portraits which is contracted by the school, has told them time and time again that they’ll get the pictures in two weeks. After waiting for the photos since last year Elizabeth says “they could have arrived by Pony Express.”



Call Kurtis: The Travel Vouchers We Got for Being Bumped Won’t Work

Joan says she was told she had to contact American Airlines for help considering it and U.S. Airways merged but she says American never responded.


phone number

Call Kurtis: Someone Stole My Phone Number Of 25 Years

Nancy could not call out, because she said someone stole the phone number she’s had for 25 years. She said the man on the other end explained to her that he had requested it from his phone carrier Comcast – and got the phone number.


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Call Kurtis Investigates: Cash For Laptops And Cash For iPhones Under Investigation

Marilyn Penko was quoted $212 online for her iPad 3. She said she sent it in to Cash For Laptops, but then she got an e-mail saying, they’d only be sending her $31.



Call Kurtis: Wedding Venue Forced Closed Leaving Couples to Scramble

Brittany West said she found out by word of mouth Wisteria Gardens in Elk Grove was shutting down for not having the right permits. She says five months out from her big day marrying her fiancé Javier, she saw a Facebook post saying Wisteria Gardens was having problems.


puppy dies

Call Kurtis: My Craigslist Puppy Died, Where’s My Refund?

According to attorney Jacqueline Siemens, the legislature saw a need to protect consumers. If you buy from a breeder, defined in California as someone who in a year sells at least twenty puppies or three litters, you have rights if a dog becomes sick within the first 15 days.


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Call Kurtis Investigates: 2 Words That Can Lead to Thousands of Dollars After a Car Crash

A week later with fewer than 500 miles on the odometer, someone crashed into her car. The other driver’s insurance company paid for the damage, but Liz now realized if she tried to sell her car, she wouldn’t get as much for it.



Call Kurtis Investigates: Why Was I Charged a Recycle Deposit on Dryer Sheets?

Marie Martinez was surprised when Orlando’s Market and Deli in Stockton charged her five cents CRV for each Bounce Dryer Sheets and Oxygen Power Stain Remover.


placerville flights

Call Kurtis: Can Computers Cancel Flights?

A Placerville couple booked a Hawaiian trip online, but one leg of the trip was removed from the itinerary and no one told them. Unfortunately, they didn’t know about it until they were already in Hawaii.



Call Kurtis: Valet Crashed My Porsche And Didn’t Tell Me

After picking up his car from the valet at Season’s 52 at Arden Fair Mall, Andrew Kearney said he didn’t initially spot damage. It wasn’t until the next day that he saw scratches and a chunk of plastic missing from the bumper of black Porsche.



Call Kurtis: Why Was My Tax Refund Garnished For A Car I Never Owned?

For nearly a decade, CBS13 has reported on people in our area receiving tickets from Southern California cities, when they weren’t there.



Call Kurtis Investigates: Social Security Erroneously Declares 9,000 Dead a Year

Seventy-eight year old Elizabeth Passage said the Social Security Administration wrongfully declared her dead.