Call Kurtis: Why You May Not Want to Say a Word During an Unexpected CallWayne Bunce Jr. remembers the call he received when someone on the other end of the line claimed to be from his phone company with a survey. But then, he noticed bizarre charges on his AT&T phone bill
Call Kurtis: Why Won't My Home Warranty Company Cover My Busted Furnace?But three months after getting that warranty, Cathelean Jones says her heater went out. She thought she would only have to pay a $125 deductible, instead, this single mom of four ended up paying $2,700.
Call Kurtis: Where's The Company That Offered Lifetime Warranty On My $25,000 Windows?Both Weatherite and the window manufacturer Superior Engineered Products are no longer around. The contact information listed on the paperwork goes no-where.
Call Kurtis: Lawmaker Plans to Tackle Service Cancellation FrustrationComcast said it was embarrassed in 2014 after a tech savvy customer released a clip of his frustrating call with Comcast where a snarky representative just didn’t seem to want to let him cancel service in the long exchange.
Call Kurtis Investigates: What You Should Know Before Switching Cellphone CompaniesCompetition among cellphone companies is stiff, and some companies are making incredible offers just to get you to switch over.
Call Kurtis: Why Did My New Sears Oven Show Up Dirty?Two weeks after the oven was delivered, Ganas' contractor installed the Kenmore convection oven. She says she opened it and found grease, burnt food, and grime on the window.
Call Kurtis Investigates: Stores Selling 'Ambulance Tickets' Don’t Know What They CoverWhen Mike Girard's 90-year-old mother tried to use her ticket last year after two ambulance rides, she still ended up charged $6,498.
Call Kurtis Helps Viewer Get Hat Made Of Her Dead Dog's FurA woman paid a Canadian company $690 to make a hat out of her dog's fur. When it didn't come as promised, she called Kurtis.
Call Kurtis Investigates: Rep. Bera Won't Wait On IRS in Lawn Rebate Tax BattleWhen pressed how long he'd wait for a response from the IRS, he said he and other federal lawmakers have legislation ready to go.
Call Kurtis: A City Tree Fell On My Car, Why Won't They Pay?The City of Sacramento owns the tree, but she says the city refused to pay her $400 to cover her insurance deductible and a rental car.
Call Kurtis Investigates: Stolen Car Victims Say Tow Companies Victimized Them TwiceThe single mom who lives paycheck to paycheck learned she'd have to pay $290 to cover the tow bill and get her only car back. She didn't have the money. As she worked to gather it, the tow yard would slap on an additional $50 storage fee each day.
Call Kurtis Investigates: My Brother Pre-paid For His Funeral; Why Did They Charge Thousands More?Oscar Bautista didn't want his family to worry about his funeral arrangements when he died, so he made arrangements and paid for his future resting place.